Exemplary Service

We are as proud of our exemplary customer service and support as we are of our remarkable environmental monitoring equipment and software solutions. Our service operation is national, covering the United Kingdom and Ireland.

We have developed a set of fully flexible Service Care Plans that our skilled service team members can further tailor to your specific requirements.

VMSL Service Care Plan Level 1

  • One-year fixed price contract
  • Service and calibration of current system
  • Technical telephone and email support – Monday to Friday between 8.30am and 5.00pm
  • 5% price reduction on standard repair costs
  • Option to upgrade your contract to include emergency engineer callouts for 1 day, 2 days or 3 days per Care Plan period or unlimited

VMSL Service Care Plan Level 2

  • Two-year fixed price contract
  • Service and calibration of current system
  • Technical telephone and email support – Monday to Friday between 8.30am and 5.00pm
  • 7.5% price discount on FMS Software updates
  • Access to VMSL online customer training portal (from June 2022)
  • 10% price reduction on standard repair costs
  • Option to upgrade your contract to include emergency engineer callouts for 1 day, 2 days or 3 days per Care Plan period or unlimited

VMSL Service Care Plan – Level 3

  • Three-year fixed price contract
  • Service and calibration of current system
  • Technical telephone and email support – Monday to Friday between 8.30am and 5.00pm
  • 15% price discount on FMS Software updates
  • Annual free system health check for customers who can provide remote access to their system
  • Access to VMSL online customer training portal (from June 2022)
  • Access to VMSL customer portal for information on calibration due dates and copies of calibration certificates (from June 2022)
  • 15% price reduction on standard repair costs
  • Option to upgrade your contract to include emergency engineer callouts for 1 day, 2 days or 3 days per Care Plan period or unlimited

Our Service Care Plans make life easy for our customers and give peace of mind by providing dependable support solutions based on fixed prices for the duration of each contract. Our service coordinator will be in touch to arrange or renew your Service Care Plan ahead of time.

Our Other Services

At Validair Monitoring Solutions Ltd, we can assist with any of your contamination control needs and offer a broad range of expertise and custom professional support services in addition to our Service Care Plans.

UKAS Calibrations

We are an ISO17025 UKAS accredited calibration laboratory (Laboratory No. 9791) offering on-site and in-house UKAS ISO17025 temperature calibration services.

Other Calibrations

In addition to our UKAS calibrations, we offer particle counter calibrations on site and in-house (to ISO21501-4 standards for products from TSI Inc.). In-house calibrations take place in our dedicated assessment and calibration Laboratory at Malvern, alongside the gold standard reference equipment and certified standards. All come with fully compliant calibration certificates. 

Our other calibration capabilities include: 

  • Temperature (UKAS and non-UKAS)
  • Pressure
  • Humidity
  • Gases (for example CO2, O2 and VOCs)

Installation & Integration

As well as new installations and sizeable set-ups, we manage our customers’ systems with continual support that includes:

  • Additions and amendments
  • Full documentation
  • Maintenance of validation status.

Technical Support

A well as Instrument inspection and restoration to optimum conditions, our highly skilled staff can offer technical support for your product or system.

Compliance to Standards

Systems and instruments can be supplied to support compliance to relevant ISO standards, EU GMP Annex 1, US Federal standard CFR 21 Part 11 and other standards as applicable. All documentation supplied follows appropriate regulatory guidelines, and our engineers are trained to execute each associated test and calibration to ensure the relevant system or instrument qualification.

Our Portfolio

Our support portfolio includes product after-sales, field service & repair, equipment repair and recalibration, applications support across all industry sectors, as well as clean air test and cleanroom certification services delivered through our sister company, Validair Diamond Scientific.

“Many industry sectors require their business partners to be accredited to confirm competency. Our UKAS ISO 17025 accreditation signifies compliance with the rigorous requirements detailed in the standard and makes Validair the obvious choice to deliver these critical services.”

STEVE WAKE, Managing Director

Products

A comprehensive range of industry leading monitoring solutions from TSI and ViGIE

Industry Sectors

Monitoring solutions and expertise for controlled environments in all industries.

Clean Air Test

Extensive range of bespoke contracts and services for all ‘clean air’ environment applications.

UKAS Accreditation

Rigorous certification of Validair competency and compliance to reassure our customers.

Talk to Us

Please get in touch to discuss your exact requirements and allow us to offer the best solutions.

Contact Us