EXEMPLARY SERVICE

We are as proud of our exemplary customer service and support as we are of our remarkable environmental monitoring equipment and software solutions. Our service operation is national, covering the United Kingdom and Ireland.

 

Reassessing Our Support Structure

The coronavirus pandemic has highlighted the value of effective customer service and technical support during challenging times. While Validair’s business continued as part of the country’s Critical National Infrastructure, we nonetheless chose to seize the opportunity to reassess our customer support.

Our goal is to define how best to structure our resources to meet the future needs of our customers, based on their experiences of working under new and often difficult conditions. 

 

Consultation

We are currently in consultation with customers, asking for opinions on a support programme that comprises three tiers of Service Care to give options and flexibility to meet all requirements and budgets. Once that programme is finalised, this page will be updated.

 

Our Portfolio

Our support portfolio includes product after sales, field service and repair, back-to-base equipment repair and recalibration, applications support across all industry sectors, and operator training workshops as well as clean air test and cleanroom certification services delivered through our sister company, Validair Diamond Scientific.

“Many industry sectors require their business partners to be certified to confirm competency. Our BS EN ISO 9001:2015 and UKAS ISO 17025 certifications signify compliance with the rigorous requirements detailed in the standard and makes Validair the obvious choice to deliver these critical services”
STEVE WAKE, Managing Director

Products

A comprehensive range of industry leading monitoring solutions from TSI and ViGIE

Industry Sectors

Monitoring solutions and expertise for controlled environments in all industries.

Clean Air Test

Extensive range of bespoke contracts and services for all ‘clean air’ environment applications.

UKAS Accreditation

Rigorous certification of Validair competency and compliance to reassure our customers.

Talk to Us

Please get in touch to discuss your exact requirements and allow us to offer the best solutions.

Contact Us